The role of employee attractiveness and positive emotion in upscale restaurants

Naeyhun (Paul) Jin; Jerusalem Merkebu

doi:10.1080/13032917.2014.948895

The role of employee attractiveness and positive emotion in upscale restaurants

Naeyhun (Paul) Jin^*, Jerusalem Merkebu

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

10 Scopus citations

Abstract

This study explored the role of gratitude, employees’ physical attractiveness, employees’ displayed positive emotion, favourable reciprocal behaviour, commitment in the upscale restaurant segment. Structural equation modelling yielded good fit for the comprehensive model. Results of 398 surveys revealed significant positive correlations between employee physical attractiveness, customer gratitude, and favourable reciprocal behaviours. Congruently, employees’ displayed positive emotion was found to significantly activate customer trust and gratitude. This study provides theoretical and practical strategies for generating customer gratitude, employees’ physical attractiveness, and employees’ display of positive emotions.

Original language	English
Pages (from-to)	284-297
Number of pages	14
Journal	Anatolia
Volume	26
Issue number	2
DOIs	https://doi.org/10.1080/13032917.2014.948895
State	Published - 3 Apr 2015
Externally published	Yes

Keywords

favourable reciprocal behaviour
gratitude
physical attractiveness
positive emotion
upscale restaurant

Access to Document

10.1080/13032917.2014.948895

Cite this

@article{1ab6223699594e708299e36454177830,

title = "The role of employee attractiveness and positive emotion in upscale restaurants",

abstract = "This study explored the role of gratitude, employees{\textquoteright} physical attractiveness, employees{\textquoteright} displayed positive emotion, favourable reciprocal behaviour, commitment in the upscale restaurant segment. Structural equation modelling yielded good fit for the comprehensive model. Results of 398 surveys revealed significant positive correlations between employee physical attractiveness, customer gratitude, and favourable reciprocal behaviours. Congruently, employees{\textquoteright} displayed positive emotion was found to significantly activate customer trust and gratitude. This study provides theoretical and practical strategies for generating customer gratitude, employees{\textquoteright} physical attractiveness, and employees{\textquoteright} display of positive emotions.",

keywords = "favourable reciprocal behaviour, gratitude, physical attractiveness, positive emotion, upscale restaurant",

author = "Jin, {Naeyhun (Paul)} and Jerusalem Merkebu",

note = "Publisher Copyright: {\textcopyright} 2014 Taylor & Francis.",

year = "2015",

month = apr,

day = "3",

doi = "10.1080/13032917.2014.948895",

language = "English",

volume = "26",

pages = "284--297",

journal = "Anatolia",

issn = "1303-2917",

number = "2",

}

TY - JOUR

T1 - The role of employee attractiveness and positive emotion in upscale restaurants

AU - Jin, Naeyhun (Paul)

AU - Merkebu, Jerusalem

PY - 2015/4/3

Y1 - 2015/4/3

N2 - This study explored the role of gratitude, employees’ physical attractiveness, employees’ displayed positive emotion, favourable reciprocal behaviour, commitment in the upscale restaurant segment. Structural equation modelling yielded good fit for the comprehensive model. Results of 398 surveys revealed significant positive correlations between employee physical attractiveness, customer gratitude, and favourable reciprocal behaviours. Congruently, employees’ displayed positive emotion was found to significantly activate customer trust and gratitude. This study provides theoretical and practical strategies for generating customer gratitude, employees’ physical attractiveness, and employees’ display of positive emotions.

AB - This study explored the role of gratitude, employees’ physical attractiveness, employees’ displayed positive emotion, favourable reciprocal behaviour, commitment in the upscale restaurant segment. Structural equation modelling yielded good fit for the comprehensive model. Results of 398 surveys revealed significant positive correlations between employee physical attractiveness, customer gratitude, and favourable reciprocal behaviours. Congruently, employees’ displayed positive emotion was found to significantly activate customer trust and gratitude. This study provides theoretical and practical strategies for generating customer gratitude, employees’ physical attractiveness, and employees’ display of positive emotions.

KW - favourable reciprocal behaviour

KW - gratitude

KW - physical attractiveness

KW - positive emotion

KW - upscale restaurant

UR - http://www.scopus.com/inward/record.url?scp=84930182440&partnerID=8YFLogxK

U2 - 10.1080/13032917.2014.948895

DO - 10.1080/13032917.2014.948895

M3 - Article

AN - SCOPUS:84930182440

SN - 1303-2917

VL - 26

SP - 284

EP - 297

JO - Anatolia

JF - Anatolia

IS - 2

ER -