Utilization of mobile application improves perioperative education and patient satisfaction in general surgery patients

Kaitlin Morte*, Christopher Marenco, Daniel Lammers, Jason Bingham, Vance Sohn, Matthew Eckert

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

9 Scopus citations

Abstract

Introduction: Clear and accurate communication is paramount in delivering high quality surgical care. Through the development of a mobile application, we provided patients with a source of education and instruction throughout the peri-operative period. Methods: Patients >18 years old with a smart-phone undergoing elective general surgery procedures were eligible. Patients received perioperative educational materials and text message reminders of time-sensitive events via the application. A System Usability Scale and survey was administered. Results: 100 patients were enrolled; 51% completed the survey. The average SUS score was 86, correlating with >90th percentile usability. 86% of patients felt that the application improved their surgical experience, 96% said the application provided essential reminders, and 90% felt that application clarified information. 84% of patients did not identify any inconsistency between the application and surgeon. Conclusion: Utilizing patient's smart phones to aid in perioperative education is feasible and improves patient satisfaction. This application has a high usability score, indicating ease of use.

Original languageEnglish
Pages (from-to)788-792
Number of pages5
JournalAmerican Journal of Surgery
Volume221
Issue number4
DOIs
StatePublished - Apr 2021
Externally publishedYes

Keywords

  • Cell-phone
  • Patient education
  • Patient satisfaction
  • Smart-phone

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